A delivery confirmation tells you a package arrived. It does not establish that the medicine's condition, label or instructions are acceptable. When something appears wrong, keep the packaging and contact the dispensing pharmacy or care service for a product-specific answer.
If an injectable medicine arrives warm
FDA says patients should not use injectable GLP-1 medicines that arrive warm or without adequate refrigeration, because their quality may be affected. Do not assume putting the shipment into a refrigerator afterward resolves the concern. Contact the pharmacy about the actual shipment and follow its handling and replacement process.
Record the delivery date and the condition you observed. A photograph of the packaging may be useful when communicating securely with the pharmacy. Avoid sharing a prescription label publicly, where your name, address or other health information could be exposed.
If the package is damaged or instructions are missing
FDA identifies damaged packaging and missing instructions among warning signs when buying these medicines online. Ask the pharmacy to verify the product and provide the correct information. An instruction sheet found through an internet search may describe a different concentration or device.
A customer-service team can help route a delivery complaint, but the medicine's suitability for use is a pharmacy or clinical question. Keep those responsibilities distinct when asking for a resolution. The fact that a parcel is marked delivered does not settle the clinical question.
If the label's pharmacy seems wrong
FDA has reported fraudulent compounded GLP-1 products bearing false pharmacy information, including names of pharmacies that did not make the medicine. Use a verified contact route to check the actual dispensing pharmacy. Do not rely only on a number printed on a questionable label.
FDA's BeSafeRx page links to state-licensed pharmacy resources. These can help you locate the appropriate licensing information. A license lookup is one verification step; it does not independently authenticate every package bearing that pharmacy's name.
Preserve a clear record
- Keep the original package, label and supplied instructions.
- Note what appears wrong and when you observed it.
- Record which pharmacy or care professional you contacted.
- Ask for a clear written resolution tied to the specific shipment.
Ask the pharmacy how to handle or dispose of a questionable product; do not send it to another person or use it while the concern remains unresolved. If you have already used the medicine and feel unwell, contact a healthcare professional promptly. For a suspected medication error or overdose in the US, Poison Help is available at 1-800-222-1222; emergencies require 911.
FDA also provides routes to report product problems and suspected illegal online sales. Reporting is useful, but it does not replace getting care for an immediate medical concern.
Sources and limits
Checked October 5, 2026. Federal sources provide general guidance; provider pages describe advertised terms. These sources do not assess an individual patient's situation.
- FDA — concerns with unapproved GLP-1 drugsRegulator guidance
- FDA BeSafeRx — online pharmacy informationPharmacy verification and reporting resources
- FDA — compounding questions and answersRegulator guidance
- HRSA Poison Help — calling for expert guidanceFederal poison-response resource
- MedlinePlus — tirzepatide injection precautionsFederal patient drug information